Description and Requirements
Do you want to gain valuable skills and experience working as a contractor?
ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. Accenture’s extended workforce (contractors) help us to bring it all together to deliver tangible business outcomes for our clients. Accenture works with over 90 of the Fortune Global 100 and has made 18 consecutive appearances on the list of Fortune’s “World’s Most Admired Companies.” And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Contractor Marketplace.
REMOTE/VIRTUAL
ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What’s In It for You:
Collaborate with a diverse network of people
Actively deliver innovative solutions for Accenture’s clients
Apply your skills and experience to help drive business transformation
Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description:
As a Claims Processing Agent, responsible for the assessment and processing of warranty claims submitted for repair services performed on client-manufactured equipment. All work performed must meet both quality and quantitative standards set.
Responsibilities:
Process warranty claims and provides support to the team on technical queries
Making decisions based on policies and procedures and against the technical merit of the warranty claim.
Answering dealer questions about warranty policy and claim submission; resolving issues with claim entry and submission.
Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions.
Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements
Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes.
Basic Qualifications:
1-2 years of Technical Automotive Experience
1-2 years of Data Entry Experience
ASE Certified
1-2 years of Customer Service Experience
Bonus Points If You Have:
Vehicle Digital Imaging Knowledge
Vehicle Warranty Knowledge
Keywords: Vehicle, processing, warranty, dealership, processing, servicing, technician, ASE certification, customer service, mechanic
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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