Post Date
May 12, 2025
Location
Chicago,
Illinois
ZIP/Postal Code
60603
Job Type
Contract
Category
Network Engineer
Req #
HTD-781281
Pay Rate
$50 – $62 (hourly estimate)
Job Description
A home care services company is searching for a Voice Engineer to join their team remotely in EST or CST. The Voice Engineer would be supporting, maintaining and enhancing their telecommunication infrastructure and playing a key role in an upcoming migration from Avaya to 8×8. The engineer would spend about 30% of their time doing day to day tasks like troubleshooting, managing L2 and L3 escalations for voice related issues and maintain comprehensive documentation for all configurations. They would spend 70% of their time supporting the migration from the legacy voice communication system to 8×8., including building auto attendance, call routing, forwarding phone numbers and testing. The ideal candidate would also have experience with troubleshooting eFax or a similar tool.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected]. The EEOC “Know Your Rights” Poster is available here.
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Required Skills & Experience
5 years’ experience in managing and supporting voice communications systems
Experience migrating from legacy system to 8×8
Strong proficiency in 8×8 work and contact centers
Excellent communication skills
Nice to Have Skills & Experience
Experience troubleshooting Efax or similar tool
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.