Virtual Receptionist/Legal Intake Specialist

Job Information

TitleLegal Intake Specialist
IndustryCustomer Service
Work Experience0-1 year
Salary$16-$18 per hour
Job Description
This is a remote position.

We are in need of a friendly, tech savvy, confident, problem solver who is service-oriented to fill the position of a virtual receptionist/legal intake specialist for our virtual call center. If you are resourceful and learn quickly, we provide legal receptionist and intake training. No legal experience required! Our ideal candidate will thrive working from home, have a high attention to detail, and enjoy a fast-paced work environment. If this sounds like you keep on reading!

We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ’s, taking messages and transferring calls.

What does a day in the life of a Legal Intake Specialist look like? We are glad you asked! A typical Legal Intake Specialist takes about 90-120 calls per day. This is a very fast paced environment! Calls are typically back-to-back throughout the day. You are answering for about 60+ different law firms on any given day. This means each call is unique. One second you might be answering for a criminal attorney that has a potential new client on the line. The next call might be opposing counsel on a case wishing to speak with the attorney. Being confident is key! You never know what call is coming next. While you are going through your day you are supported by an exceptional team of Betties via our team chat. If you have a mean GIF game, you will fit right in!

Core Values:
Do the right thing, even when it’s hard: Never take a shortcut, because it’s more convenient for you. Take the long road when it’s best for the client, the team, or the company. Act with integrity, especially when no one is looking. Do whatever it takes to turnaround a bad situation.
Figure it out and get it done: Ideas deserve praise, execution is worthy of worship. Exhaust all resources. Identify. Research.
Be a goal digger: Achieve the extraordinary. Bring your A-game. Exceed expectations.
Focus on the good of the whole: It’s not about who is right; it’s about what is right. Community (teamwork + clients) before self. Teamwork makes all of our dreams work.
Own the outcome, no excuses: If you want something, be proactive and go after it. Ask “How do I get there?” instead of complaining about being there. Foster a culture of candor and accountability.
ABC, Always Be Curious: Have a thirst for learning. Practice a growth mindset. Continuously explore new and better ways.

Requirements
You MUST complete our survey. Please CLICK HERE for the survey (https://assessment.aptiveindex.com/hroe9efae256nqkp4q68x5teyr6er8ok). We will not review applications that are missing a survey.
You must reside in AZ, NV, PA, TX or FL.
Pay is $16/hr for English-only speakers and $18/hr for bilingual with English/Spanish
Customer service or telephone experience preferred
We are looking to fill shifts between 7:30am-5pm PST shift, Monday-Friday.
Quiet home office space (background noise such as pets or children may lead to termination)
Internet speeds of 75+ MBPS (Visit Fast.com to check.)
Hard-wired internet only. No 5G internet. You must have a static IP address. (CenturyLink, Verizon, & T-Mobile are a banned providers due to their unreliability and 5G networks.)
A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.

Benefits
Get ready, this is the best part….

No work on the weekends. We are only open Monday through Friday.
Work from home- ALWAYS!
We provide all the equipment you will need
Paid training
Internet reimbursement
Bereavement leave for the loss of a friend or family member
Bereavement leave for the loss of a furry loved one
Biannual Wellness days
Paid holidays
Earn up to 20 days of PTO per year
Paid sick leave
Paid wellness leave
Health, dental, and vision insurance available for full-time employees
401k available for full-time employees
Four-month Snoo rental to all expectant Betties for their baby
Bonusly: A peer-to-peer recognition software to cash in points for gift cards and prizes
$100 a year to spice up that space: Cash in $100 a year to use to make your workspace uniquely you!
Wellness Month: We send you a customized box full of goodies or a Massage Envy gift card. That’s not all! We host an entire month of wellness tips, trainings and a wellness virtual team event.
Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia.
Dream Granting: When it comes time to celebrate you, we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes.
American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact, our 5-year goal is that 80% of our team are homeowners.
Annual MVP: One of our Betties wins the Annual MVP award, winning a gift or trip of their dreams!