Virtual Receptionist

Job Type

Full-time, Part-time

Description

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including those with disabilities and military spouses. Direct Interactions helps organizations better serve the public through the use of rewarding and innovating practices by building and managing teams of compassionate humans who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvement in outcomes.

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for long or even not at all, we are interested in learning more about you! We pride ourselves on being all about the clients we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the DI family while still being able to have a work life balance!!!! We partner with various companies and states to provide their customers with white-glove service. We offer flexible scheduling that will still allow you to have a work life balance.

About the position 

MyDI is an answering service solution that Direct Interactions offers to small businesses. We are looking to staff our myDI team with Virtual Receptionist that can work evening/overnight hours, weekends and holidays. As a myDI virtual receptionist, you will be accepting calls across multiple clients such as doctors offices, dentist offices, law firms, and housing authorities (to name a few) and provide support to their customers. Requests may include scheduling appointments, routing calls, providing account information, taking messages, dispatching or transferring calls. 

What’s Next?

To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.

Requirements

• Must have at least 1 year of customer service experience  
• Must work holidays 
• Must work at least 8 hours across the weekend
• Must be a self-starter
• Must demonstrate a passion for providing outstanding service
• Experience working in a team environment (IE cooperating with co-workers, joint problem solving etc.)
• Routinely demonstrates listening skills and is attentive to the needs of those you will be assisting
• Excellent verbal communication skills including correct grammar and pronunciation along with tone and pitch
• Ability to remain calm under pressure in a fast-paced contact center environment
• Ability to show empathy when necessary 
• Ability to pay attention to detail and multitask while navigating through multiple programs and information
• Ability to use a computer quickly and accurately
• Must possess the ability to remain poised in any situation or customer interaction
• Must type at least 25 WPM
• Ability to be flexible and handle changes efficiently
• Must be proficient in Excel, Word and Outlook Office products

Additional Requirements

• Must pass a criminal background check paid for by us (Direct Interactions)
• Legally able to work in the United States
• Must be a current resident living in the United States
• Must have at least a high school diploma or equivalent
• WE DO NOT HIRE IN CALIFORNIA OR NEW YORK

Job Details (what you will be doing)

• Answer incoming calls via computer software and assist customers
• Accept calls and courteously greet callers 
• Take detailed messages 
• Dispatching 
• Provide requested information 
• Scheduling appointments
• Routing/transferring of calls

Training

• Training is done virtually and will consist of virtual instructor led training
• You must first attend a mandatory orientation session
• Orientation and training are mandatory and paid
• 100% attendance is required in all phases of the on-boarding process

Orientation: Tuesday May 30, 2023

Orientation Time: TBD

Training Day 1: Tuesday May 30, 2023 

Training Time: TBD

Training Day 2: Wednesday May 31, 2023

Training Time: TBD

Shifts 

• Agent must be available to work a minimum of 25 hours per week (maximum 40 hours a week) within the hours of operation noted below: 

Hours of operation for the program 

24 hours a day 7 day per week with a concentration on hours Monday-Friday 3:00 pm EST to 8:00 am EST (convert these times to reflect in your time zone)

Saturday and Sunday 24 hours a day are available to work

Holidays 24 hours a day are available to work

• Holidays and weekends are required. Holiday hours are determined based on client need and can vary.
• Weekend hours: 8 hours per weekend required

*while MyDi is a 24 hour a day 7 day per week call center, our biggest focus is 3:00 pm to 8:00 am EST Monday through Friday and 24 hours a day on weekends and holidays.

Pay Rate

• $15.00 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation &training)

Employee Benefits

• Accrued paid time Off (PTO)
• Sick time

Technical Requirements

• Desktop or laptop; Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operating system – Windows 10 or higher
• US based Internet service provider (ISP)
• High-speed Internet via hard wired ethernet connection, no Wi-Fi, satellite or cellular hotspot or cellular internet
• USB headset with noise-canceling microphone; 3.5 mm headsets are NOT approved and will not work with our software

WE ARE NOT HIRING IN CALIFORNIA OR NEW YORK AT THIS TIME

*If you are selected, your offer is contingent upon successfully completing and passing a background check.

*Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android             systems are NOT compatible with any of our client’s software.

*There are NEVER any fees associated with applying or working for Direct Interactions.

Salary Description

15.00 per hour