If you want true work-from-home customer service and you’re reliable enough to handle case follow-ups without being babysat, this role is a solid entry point. Paid training starts day one, PTO accrues immediately, and there’s a real internal promotion path if you stay consistent.
About OneSupport
OneSupport provides customer support services and helps clients resolve issues through organized case follow-up and strong communication. They prioritize training and promote from within for people who show up, learn fast, and perform.
Schedule
• Fully remote
• Full-time and part-time options
• Shifts available: day, evening, and night
• Weekend availability may be required
• Pay: $12/hour starting day one of training (Florida: $13/hour; Virginia: $12.41/hour)
• PTO accrues starting day one, available to use after 90 days
What You’ll Do
• Handle customer service case follow-ups to ensure customers receive timely support
• Communicate clearly with customers, document interactions, and track next steps
• Stay organized across multiple cases while meeting performance expectations
• Work independently from a quiet home workspace and maintain schedule adherence
What You Need
• A computer running an authentic/validated/native copy of Windows 11
• USB headset, webcam, and at least one 15” or larger monitor
• Internet speed: at least 2 Mbps download and 1 Mbps upload (Ethernet connection preferred)
• Ability to type 40 WPM with 80% accuracy
• Ability to sit for extended periods and work in a distraction-free workspace
• Must live in an eligible state: Alabama, Arkansas, Florida, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (excluding Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin
Benefits
• Medical, dental, vision, life insurance (eligibility depends on employment status)
• 401(k) with matching
• Paid time off
• Flexible schedule
• Referral program
Quick reality check: the pay is entry-level. The upside is remote work + benefits + a clear “move up from within” culture. If you’re trying to build stability and stack experience, it can be a smart stepping stone.
Happy Hunting,
~Two Chicks…