Help families focus on care, not red tape—secure authorizations and streamline insurance processes to support better treatment outcomes.
About Charlie Health
Charlie Health delivers personalized, virtual treatment for people navigating mental health conditions, substance use disorders, and eating disorders. By focusing on individuals with complex needs, we’re removing barriers to care, expanding access nationwide, and improving outcomes from the comfort of home.
Schedule
- Remote, U.S.-based role
- Full-time position
Responsibilities
- Manage all functions of a virtual IOP caseload.
- Complete pre-certs, continued stay authorizations, and peer reviews with insurance providers.
- Ensure timely follow-up on outstanding authorizations and escalate barriers to leadership.
- Collaborate with Revenue and Admissions teams to improve patient experience from intake to discharge.
- Deliver training to clinical teams on high-quality documentation standards.
- Partner with managers and directors to refine workflows, troubleshoot complex cases, and drive efficiency gains.
- Provide mentorship and specialized consultation across teams.
- Maintain strict confidentiality with all patient medical information.
Requirements
- Master’s degree in healthcare field (preferred).
- 2+ years of experience in a utilization role within healthcare.
- Proficiency with Microsoft Office and Salesforce.
- Strong interpersonal and relationship-building skills with a consultative approach.
- Excellent written and verbal communication skills.
- Project management experience and ability to thrive in a fast-paced environment.
- Strict attention to detail, integrity, and confidentiality.
Benefits
- Comprehensive benefits package for full-time employees.
- Base salary range: $53,000–$70,000 per year.
- Target performance-based bonus available.
- Total cash compensation (including bonus): $58,000–$77,000 annually.
- Additional long-term incentives and Charlie Health–sponsored benefits may apply.
Our Values
- Connection – Care deeply & inspire hope
- Congruence – Stay curious & heed the evidence
- Commitment – Act with urgency & don’t give up
Charlie Health is an Equal Opportunity Employer. We celebrate diverse perspectives and foster an inclusive environment for all.
Happy Hunting,
~Two Chicks…