(US) Project Manager – West Coast

Position Summary:

Reporting to the Manager of Professional Services, you will act as the primary client liaison to lead multiple customer facing EHR implementation projects simultaneously. You will experience managing customer implementations in a Professional Services environment, and have a proven track record for successfully attaining project objectives.

Key Responsibilities:

·         Thoroughly understanding the customer’s business and technical needs

·         Acting as primary interface to client business units during all phases of the project

·         Perform project kick-off meetings with customers and delivery resources

·         Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software. Manage the project budget, team resources, communications, and project plans.

·         Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close.

·         Monitor and report on project progress, problems and recommended solutions to the customer

·         Identify and resolve risks and issues in a timely manner.  Escalate concerns to the project team and senior management when appropriate.

·         Report on deployments, schedules, budgets and revenue using internal methods.

·         Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.

·         Successfully manages several competing priorities.

·         Contribute to the overall goals and objectives of the project Management Office