- Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
- Track daily production and submit daily sales logs to direct supervisor
- Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)
- Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
- Meet or exceed monthly departmental sales goals as established by Sales Ops management
- Effective management of client calls through detailed call scheduling and timely follow up
- Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
ANCILLARY DUTIES AND RESPONSIBILITIES
- Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
- Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow up
- Assist other departments and team members when required or requested to help meet business needs.
- Seek continual education opportunities to remain up to date with products and processes
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