Unum is Hiring!!!!

Unum is hiring customer service representatives. If you are looking for a customer service position that provides equipment. Check out what Unum has to say about the position on their website:

General Summary:

Looking for a company where you can make an impact? As a Customer Service Representative I, you will be the first point of contact for our inbound customers calls and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences; ensure information is accurate; and operate with empathy and integrity.

This entry-level role provides a strong foothold into an organization and company with multiple career paths and the environment to be your best you here.

To learn more about a day in the life of a Customer Service Representative at Unum, watch this video!

What we offer?

Benefits:

• Medical, Dental, and Vision benefits available on the first day of employment
• Defined Contribution Plan along with 401K matching to help you plan for your retirement
• Paid Time Off, holiday and leave programs
• Flexible Breaks
• Tuition Reimbursement
• Paid Family Leave
• Employee assistance programs
• Business casual dress code
• Volunteer opportunities
• Employee resource groups with a strong focus on diversity and inclusion

Training and development: We will provide you with in-depth knowledge of our products and a strong base for launching your career with Unum. Our Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Other career opportunities include:

• Monthly development time and ongoing training
• Multi-level CSR Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and opportunity for leadership roles within the department

What we expect from you:

Principal Duties and Responsibilities:

• Respond to customer inquiries with timely and accurate information.
• Ability to work a regular assigned shift between the hours of 8am-8pm Eastern, Monday through Friday (no shifts end after 8pm and no required weekends).
• Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
• Utilize resources and tools to accurately respond to customer inquiries.
• Ensure privacy of our customers remains the utmost importance.
• Meet the expectations of the quality/productivity standards.
• Demonstrate a passion for the values outlined in the We are Unum value statements.
• Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks.
• Attendance in accordance with Contact Center attendance guidelines.
• Customer Service Representative I must successfully complete the Contact Center training program and demonstrate basic proficiency in servicing inbound phone calls after training.
• May perform other duties as assigned.

Job Specifications

• High school diploma or equivalent required.
• Prior relevant experience, military service and/or college degree preferred
• Demonstrated customer service experience and/or experience in a customer service-oriented environment.
• Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.
• Ability to maintain reliable and predictable attendance.
• Strong verbal/written communication and interpersonal skills. 
• Demonstrated ability to work in a fast paced, structured environment, handling large call volumes.
• Computer proficiency essential.
• Self-directed with the ability to perform both as part of team and individually.
• Ability to adapt and work effectively in a continuously changing environment.
• Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the work habits of the team.
• Detail oriented with a focus on quality and consistently meeting goals.

Requirements for remote workers:

• Internet Connection must be reliable, consistent quality with speed of 25 MB download/5MB upload. DSL is not an approved internet connection for this position.
• A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards.
• Must be located in Pacific or Mountain Standard Time Zones

APPLY HERE