Unlicensed Remote – Customer Service Representative
Understands aspects of billing systems as it pertains to policy coverage
Identifies and communicates transactions and impact to the policy premium
Evaluates and makes decisions regarding exceptions to payment plan and fees
Proficiently utilizes online reference materials relating to auto policies to provide confident, accurate, and efficient
Develops and maintains product, procedural, and technical systems knowledge
Completes licensing and continuing education requirements
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
Maintains and tracks accurate data in various computer systems
Qualifications
Ability to be licensed in 50 states
Associate`s degree in a business-related field or equivalent training recommended
Minimum of 18 months’ work experience required in a fast-paced environment
Ability to review, record and organize written data from a variety of sources with no pre-established format
Excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment are required
Proficiency with computers is mandatory
Knowledge and ability to use Microsoft Office tools is necessary
