Unemployment Claims Customer Service Agent

Employer: Accenture

Description and Requirements

ACCENTURE’s Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that’s just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What’s In It For You:

• Collaborate with a diverse network of people
• Actively deliver innovative solutions for Accenture’s clients
• Apply your skills and experience to help drive business transformation
• Work locally or remotely, significantly reducing or eliminating the demands to travel

Project Description:

The Unemployment Claims Processors will actively assist the State in processing unemployment claims. Applicants must be based in either Eastern, Central or Mountain Time Zones.

Responsibilities:

• Accept high volume of inbound calls from unemployment applicants, perform chat services, follow scripts, and process claims accordingly
• Conduct outbound calls as needed to assist with claim information or identify missing information
• Document all encounters in clear and concise logs
• Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Consistently meet individual performance standards/metrics

Basic Qualifications:

• High School Diploma or GED
• 1-2 years of Customer Service and Data Entry experience
• Call center experience
• Proficiency with Microsoft Office, specifically Word and Excel
• Typing speed of at least 35 wpm
• Mus be comfortable being on the phone extended amounts of time, interacting with people while also entering information into possibly multiple screens
• Must be willing to work normal business hours and occasional weekend days, as needed
• Must be able to multi task
• Must have internet connection

Bonus Points If You Have:

• Unemployment Claims Processing experience
• 6 months or more experience in a professional call center environment
• AA Degree

APPLY HERE