Employer: BookNook
About Us
BookNook is closing the early-learning gap for kids in grades K – 8 through pairing dedicated tutors with proven technology to teach the reading and math skills kids need to succeed. School districts across 35 states entrust BookNook tutors and technology with the job of supporting their students who need it most. By providing a learning platform based on 30+ years of research and outcomes and offering high-frequency tutoring, BookNook propels schools to achieve academic results that are unparalleled in the industry.
At this time we are not able to provide sponsorship.
About the Role
BookNook Tutoring is working to dramatically expand our online tutor team to support the learning needs of K-8th grade students across the country. In order to meet our ambitious goals, we need a skilled and collaborative team focused on compliance and readiness – building the systems and managing the procedures and operations to make sure every single tutor in our program complies with fingerprinting, background checking, health, training and any other requirements mandated by our district partners. Reporting to the Senior Manager, Tutor Compliance and Readiness, the Tutor Compliance Specialist will be one of many new additions to our new, growing team.
At BookNook, you will:
- Deliver an exceptional candidate experience in line with BookNook’s values
- Partner with our internal BookNook impact team to understand the needs of our customers
- Support the project management of all compliance requirements for tutor readiness
- Shepherd tutors through the compliance process, including but not limited to fingerprinting and background checks, in accordance with state and school district requirementsLeverage and manage third party platforms to track new tutor compliance statuses
- Support the development of internal team reports for ongoing tutor compliance and potential deployment of tutors for prospective engagements
- Support the management of state-level ORI numbers and associated record keeping with various state agencies
- Communicate with tutor candidates to keep them engaged in our process
- Work collaboratively with the BookNook Tutoring team to set and meet ambitious onboarding and tutor experience goals
- Continuously recommend and implement improvements to our operations
- Support the development of institutional knowledge and tutor communication templates as it relates to tutor compliance
- Manage a variety of special projects in a start-up environment as we build the team and support our tutors
- Onboard thousands of reading and literacy tutors to support students all over the country
You’re a good fit for this role if you have:
- 1-2 years of experience in onboarding operations, with a specific focus on compliance requirements (a plus if you have experience in state or district fingerprinting and background checking)
- Excellent written communication skills and a high level of people-centered customer service
- Tenacious ability to gather needed information from various sources
- Exceptional project management skills, with an ability to keep track of all the details, follow through on every one, and keep multiple priorities on track
- An excitement for building things as you are working on them, improving them as you go
- A self-starter approach to fast–paced, ever-changing work environment
- Strong goals orientation, project management and organizational skills
- Experience in, and an understanding of, school district hiring requirements and processesFamiliarization with various project management software (Asana, Google Sheets)
Perks and Benefits
- Competitive salary: For this role, the salary range starts at $65K.
- Work remotely: Live and work wherever you like in the US.
- Health insurance: We offer medical, dental, vision and pet insurance for all our team members.
- Time to recharge: We offer unlimited PTO, 12 paid holidays, and two company-wide weeks’ off.
- 401(k): With 3% company match.
- Employee stock purchase program.
- Retreat: Join us for our annual company get-together.
- Home office setup: Get a laptop + $130 monthly stipend for home expenses.
Join a company with a mission. BookNook has been around since 2016, is growing fast, and has already helped tens of thousands of children improve their literacy, especially those that come from the most disadvantaged environments. We’re a scrappy, smart team that gets things done but we are strong believers in family, friends, and work-life balance. Work on exciting technology and make a tangible difference in the world every day.
Equal Employment Opportunity
BookNook embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.