OVERVIEW
Instacart’s Trust & Safety team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.
The role will include a blend of areas from reviewing transactions in real time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.
This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.
ABOUT THE JOB
Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
Maintain a queue of inbound shopper & customer appeals with time management and prioritization skills
Recognize and present opportunities to improve and drive tasks to full resolution
Complete live/ historical data reviews with detail-oriented approach
Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
ABOUT YOU
1-2+ years professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
Strong verbal and written communication skills
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Understanding of the gig economy
Ability to make critical and sensitive issues quickly in a fast paced environment
Operate within a high degree of confidentiality
Familiarity with ZenDesk or similar (preferred)
Proficient in Excel/ Google Sheets
Basic understanding of SQL is a plus
Weekends or holiday availability