Treatment Plan Coordinator

At Flossy, we are a team of healthcare professionals, technologists, and designers who are frustrated with the high cost of dental insurance that doesn’t actually cover much, and the tedious process of searching for and booking a high-quality dentist at an affordable price.

Flossy eliminates the need for confusing dental insurance by offering a pay-as-you-go

membership delivering excellent dental care at up to 50% off what dentists normally charge. Our beautifully designed app gives you a convenient way to search for a dentist, book an appointment, and pay for your visit from your smartphone.

About the role:

Flossy is seeking a new member to join our expanding treatment team. This team member is proficient in all things dental, and will be focused on increasing case acceptance and providing an exceptional customer service experience, for patients and practices alike.

Primary responsibilities include

• Ensure the smooth operation of Flossy patient care by maintaining patient records, coordinating treatment plans, and handling administrative tasks
• With your excellent communication skills and customer-oriented mindset, you will provide patients and Flossy partners with a seamless experience
• Schedule and coordinate appointments for patients, taking into consideration their preferences and availability
• Communicate with patients to educate them on treatment plans, answer any questions and/or address any concerns they may have
• Collaborate with Flossy’s network of dental providers to provide proper coordination and sequencing of patient treatment
• Verify dental insurance coverage and frequency limitations

Preferred qualifications

• A warm personality and genuinely enjoys talking to people 
• 3+ years of experience in a dental office
• Solid understanding of dental terminology and procedures
• Proficient in using dental software and computer systems
• Strong interpersonal skills and the ability to communicate effectively with patients, team members, and external partners
• Excellent organizational skills with a high level of attention to detail and the ability to multitask in a fast paced environment
• Knowledge of insurance plans and experience with insurance verification and patient financing
• Bilingual in Spanish is preferred

Benefits & Perks

• 100% Medical, Dental, and Vision
• Unlimited Vacation Policy
• Remote Work Program
• Equity