Required Education and Experience
Education
Educational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Requirements and Information
Please attach a cover letter and detailed resume to your application.
Remote Work: This position is eligible for remote work up to five days per week; however, selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional mandatory onsite work will be required.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan prior to be appointed to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Artificial Intelligence. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process, including, but not limited to, responses to application questions, and responses to interview questions or exercises.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.