Travel and Customer Service Coordinator (Canada)

Clincierge, a Greenphire company, is on a mission to support patients in clinical trials worldwide. The key to our success is our collaborative and innovative environment. We are always looking for new ways to invent solutions to ensure the clinical trial process is easier with personalized concierge services.

Our patients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we recognize that it is the unique contributions of our people that drives our success.

The Coordinator is the key point of contact for participant communications in the management of all participant travel, logistical details, and expense reimbursements for clinical trials. The coordinator is responsible for supporting the team of clinical trial Project Managers by participant tracking and record keeping.

Please note: This is a contract-position. It is part-time, 2-20 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Responsibilities

Key contact for trial participants regarding ground transportation, air travel and hotel accommodations
Manages travel and transportation budget for trial participants
Participates in discussions with vendors and internal team members regarding trial participant requirements
Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
Promptly responds to all inquiries of the trial participants and hospital/clinical staff
Contributes to managing projects to profitable level through efficient work process
Requirements:

Bachelor’s Degree or equivalent work experience
French-Canadian language required
Minimum 2 years of travel industry, customer service or pharma industry experience required
Excellent working knowledge of Microsoft Suite
Knowledge of Smartsheet and SharePoint preferred
Ability to learn new procedures quickly and efficiently
Highly organized and plan-oriented; adept at prioritization and follow-up
Excels in cross-departmental communication
Confidence and follow through in decision-making
Working Environment:

Work environment is from a home office with personal computer and telephone
The position requires flexible work hours, both traditional and non-traditional