Job Type
Full-time, Part-time
Description
Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!
The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.
Mission:
As first contact for our Sports Travel clients, this position is responsible for domestic and basic international customer travel requests for group travel and provides emergency and afterhours service for team travel. Work schedule can be flexible but will be covering evenings and/or weekend shifts. Position can be full or part-time.
Travel requests are received and responded to via all means of business contact (phone, e-mail or portal) for air, hotel and car reservations in an efficient, courteous and timely manner. This position manages all functions relating to the booking, administrative and accounting tasks necessary to process electronic or other travel documents as it relates to customer requests and industry requirements, including support of on-line bookings. This position can be located in the Waterloo, IA office or can work remotely from home.
Outcomes:
Demonstrates proficient knowledge, skills and abilities utilizing industry and proprietary technology, including Smartpoint/Apollo.
Communicates effectively and exhibits excellent customer service skills.
Continuously strives to provide clients with a positive experience, utilizing analytical and strategic skills.
Positively contributes to the team environment.
Understands the importance of quality and accountability with regards to revenue generating tasks and responsibilities.
Demonstrates the ability to be a good team player; dependable and reliable; flexible with the ability to multi-task.
Key Competencies
Positive Mindset
Self-motivation / Drive
Work Ethic / Ownership
People-centric Leadership
Objective Listening
Collaborative Style
Critical Thinking
Commitment to Continuous Improvement
Ability to Multi-Task and Prioritize to Meet Deadlines
PM22
Requirements
Technical Skills:
Microsoft Office skills preferred (Word, Excel, Outlook)
GDS, internet, Online booking tool and portal knowledge
Qualifications:
Minimum of 3 years of experience as a travel consultant; Group/Sports Travel experience preferred.
Smartpoint/Apollo experience is preferred.
Flexibility to work evenings and/or weekend shifts required.
Compensation & Available Benefits:
Competitive salary commensurate with experience
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) plan
Vacation/Earned Time Off
Short’s Travel Management is an EOE employer.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
PM22
Salary Description
$18-$22/hr
Christmas at Hogwarts (Harry Potter)
33% Off
Avidlove Women Christmas Lingerie Sexy Santa Babydoll Lace Chemise Sleepwear
$18.69 (as of December 4, 2024 07:51 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
