AAA Club Alliance is seeking a (FT) Travel Advisor to join our dynamic Travel Contact Center team!
**This is a work from home position; however, candidates MUST live within one of the following states to be considered**·
·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia
What AAA can offer you:
- A competitive starting hourly rate of $17.00 – $22.50; depending upon experience; plus, Monthly Incentive Plan based on your individual performance/sales.
- Paid Virtual Training
- Computer equipment provided by AAA Club Alliance
- Paid Time Off (almost 4 weeks the first year)
- 401(k) plan with employer match up to 7%
- Health Insurance (Medical, Dental, Vision and Prescription Drug coverage)
- FREE AAA membership (inclusive of product & service discounts)
- FREE Life Insurance
- Paid time off to volunteer
- Tuition reimbursement
- Wellness and Health Advocate Programs
- The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
- plus, so much more!
What we need from you:
- High School Diploma; A graduate of an accredited travel school (Preferred)
- Eighteen (18) months experience as a full-service Leisure Travel Agent (Required)
- Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.
- Ability to work one weekend day shift each week.
- Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
- Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
- Ability to work effectively with Associates throughout the ACA organization.
- Proficiency in PC usage as well as GDS and other travel platforms.
- Extensive knowledge of worldwide geography.
- Participates as a user in testing of new systems/procedures.
- Advanced customer service, problem resolution, and sales skills.
What you will be doing:
- Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products.
- Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
- Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
- Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
- Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.