This is an ops transformation role for someone who can turn data into direction. You’ll support change initiatives by collecting and analyzing performance data, spotting root causes, and helping new processes and systems actually get adopted across the business.
About One Call
One Call helps injured workers get the care they need when they need it. They’re remote-first and guided by values like Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply. This role sits in Shared Services (Ops) and supports transformation initiatives across Operations and IT.
Schedule
- Full-time, remote
- Ongoing applications (no posting deadline)
- Work performed from your home office setup
- Cross-functional collaboration with Ops and IT teams
What You’ll Do
- Collect and organize data to support transformation projects and drive operational change
- Use data analytics to monitor performance metrics, identify trends, and measure initiative impact
- Identify improvement opportunities through data review and root cause analysis
- Support transformation technology initiatives through pre-testing and post-testing
- Work cross-functionally with teams like Operations and IT to align efforts to business goals
- Partner with subject matter experts and operational leaders to gather project data and requirements
- Influence stakeholders to implement strategies and hit transformation objectives
- Complete reporting and analytics on initiative outcomes to identify next-step improvement opportunities
- Deliver assigned commitments on time and support functional area deadlines
- Work independently with minimal instruction while keeping communication tight and professional
What You Need
- Associate’s degree in a related field plus 1–2 years of relevant experience, or equivalent combination of education and experience
- Strong data analytics skills with comfort tracking and interpreting performance metrics
- Process improvement mindset and experience supporting change efforts
- Proficiency in Microsoft Office (Excel especially matters here)
- Clear written and verbal communication skills for audiences at multiple levels
- Ability to build working relationships with leaders, colleagues, clients, and stakeholders
- Strong track record of meeting deadlines and collaborating across teams
- General knowledge of workers’ compensation industry and One Call products and services (or ability to learn quickly)
- Ability to stay motivated and productive in a work-from-home environment
Benefits
- Salary range: $46,700–$70,100 (based on experience, skills, and business needs)
- Remote-first flexibility
- Minimum 18 days of paid time off
- 8 company holidays
- 2 personal days each year
- Medical, dental, and vision insurance
- Pet insurance
- 401(k) with matching
- Company-paid life insurance
- Short-term and long-term disability
- Colleague Assistance Program (free counseling and financial services)
- One Call Foundation support for colleagues facing unexpected hardships
Straight up: if you like detective work, dashboards, and fixing broken processes without needing to be the loudest person in the room, this role can be a strong stepping stone into business analysis, ops strategy, or higher-level transformation work.
Happy Hunting,
~Two Chicks…