Responsibilities:– Provide responses through Zendesk CRM, to address user issues.- Respond to customer inquiries and requests regarding their accounts and functionality issues.- Respond to customer inquiries and requests regarding their marketplace orders.- Respond to T2 escalated customer inquiries and requests, providing support for more complex user questions- Troubleshoot, resolve and/or escalate issues based on client guidelines, policies and procedures.
Project Hours (All Times Pacific):
Monday – Friday, 6 am – 10 am
Sat & Sun, 8 am – 10 am*Some weekends may be required as needed
Hourly Rate: To be discussed in the interview phase
Commitment: 8 – 10 hours per week
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
What We Are Looking For:
- Customer Service Rockstar!!
- Technically inclined
- Familiarity or experience with website building (HTML/CSS, domain setup/management)
- Passionate about gaming and/or film
- Personable
- Strong writing & communication skills
- Strong problem-solving skills
- Strong attention to detail
- Ability to maintain a friendly yet professional tone
- Ability & willingness to work as part of a team
- Ability to follow client policies & guidelines while remaining objective
- Zendesk experience is a bonus!
- E-commerce experience is a bonus!
- Reliable & flexible with scheduling is a must
- Understanding of the possibility of occasional exposure to mature content
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone
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$29.99 ($5.00 / Count) (as of January 2, 2025 08:36 GMT -06:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)LIMITED EDITION COLLECTION: Surprise family and friends this holiday season with this limited editio... read more