At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.
We are a small but growing company and anticipate robust growth in 2023-24. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.
Job Summary
The Ticketing Services Representative helps ensure our Ticketure clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship.
This position is fully remote. The schedule for this position is typically Monday through Friday but may require the ability to work occasional weekends. The schedule on those weeks would be adjusted to accommodate.
Essential Duties and Responsibilities
Support clients by providing information about our Ticketure product and answering questions.
Log and respond to low-level client support calls and queries via telephone and email in an efficient and timely manner.
Assist with issues arising from system bugs and functionality problems.
Communicate with Product Manager when fixes need to be worked into the sprint.
Escalate client’s needs to other departments in a timely manner, when necessary.
Build positive client relations by checking in regularly and following up on active items.
Identify potential client services concerns and take proactive measures to address.
Support the specification, configuration, and set up of new TixTrack Client installations.
Help successfully onboard and train new clients on the Ticketure system.
Develop new maps for clients as necessary and assist with large on-sales.
Support ongoing set up, configuration, and monitoring of venues, productions, and promotions on behalf of TixTrack’s clients.
Maintain a comprehensive working knowledge of TixTrack’s Ticketure product including all new software updates that are released.
Work with the Sales and Customer Success teams to ensure clients are informed when new features are released.
Provide occasional input and feedback into the further development and enhancement of TixTrack’s product range.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Minimum Requirements
Bachelor’s degree in business or related field.
Three or more years of proven client relationship or customer service experience.
Essential Skills
Strong oral and written communication skills.
Ability to work independently.
Possess strong interpersonal and problem-solving skills.
Excellent attention to detail.
Proficient organizational and time management skills.
Equipment/Software/Tools
Microsoft Office
Google Suite
Slack
CRM Software