Temporary Order CSR Specialist

Paula’s Choice is a leading multinational skincare brand with over 28 years in the industry! Our mission is to empower people around the world with the knowledge and products they need to achieve their own definition of beauty. We’re looking for passionate and talented people to join our team as we continue to revolutionize the beauty industry.  

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you. 

What we offer you*:  

• A robust benefits package including health, vision, dental, retirement and more  
• Flexible spending account, Employee assistance program  
• Fitness perks, meditation app membership, and more  
• Product samples and discounts  
• Generous PTO  
• Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) 
• Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District  
• Did we mention we’re a dog-friendly office?  

*Please note these benefits are only available to full-time Paula’s Choice employees.  

In addition to our core benefits outlined above, here’s some additional reasons you should consider a career at Paula’s Choice: 

• We’re committed to innovation – we’re constantly developing new and innovative products that are based on the latest scientific research. 
• We’re customer centric – we believe that our customers deserve the best possible products and services. 
• We’re a diverse and inclusive workplace – we value diversity and inclusion in all aspects of our business and have committed to learning along the way. We believe that our employees’ unique perspectives and experiences make us a stronger company. 
• We’re passionate about making a difference – we believe that beauty is more than just skin deep. We’re committed to using our platform to share research, education, and skin positivity.   

If you’re looking for a career where you can make a real difference, join Paula’s Choice today! We’re looking for talented and passionate individuals to help us change the world one face at a time.

How you’ll have an impact at Paula’s Choice: 

From providing basic order information to researching complex concerns, strong skills in customer service, data entry, research, trouble shooting and resolution help to ensure all client needs are met and that exemplary service is provided with each interaction.   

As a Temp Order CSR Specialist a typical day might include a mix of the following:

• Up to 8 hours on phone calls with customers, 5 days per week. 
• Resolve customer inquiries each day via phone, email, and chat. 
• Process orders, prepare correspondence and enter client orders with accuracy. 
• Handle shipping, tracking, and delivery inquiries. 
• Be friendly, empathetic, and professional with customers, in any circumstance. 
• Keep composure under stressful situations and escalations. 
• Highly motivated self-starter, detail, and quality oriented and ability to handle multiple competing priorities. 
• Must be a strong team player with a positive attitude and enthusiasm to get things done. 
• Excellent communication (both written and verbal), interpersonal skills and experience. 
• Other responsibilities as assigned by your manager. 

The Details: 

• Location: Remote, U.S. based role.
• Hours: Monday-Friday, 6am-6pm PST with flexibility required as business needs dictate 
• Physical requirements: Ability to handle long periods of both sitting and screen time 
• Travel requirements: N/A 

What you’ll bring to the table:

• Minimum 1 year experience in customer service resolving customer inquiries via phone, email and chat. 
• Multi-tasking, prioritization, and managing time effectively 
• Ability to hold yourself accountable and stay self-motivated 
• Ability to work a flexible schedule including days, nights and weekends 
• High school diploma or equivalent 
• Basic Microsoft Office Suite skills and computer skills 
• 40+ WPM 
• Phone contact handling skills and, as well strong writing ability 
• Accurate and fast data entry skills 
• Problem-solving skills and attention to detail

What can help you really stand out: 

• Experience in skincare or a closely related industry is strongly preferred 

Approximate Compensation Range Based on Experience and Location:

18.00 – 19.50/ Hourly USD 

Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living.