ob Description
Overview
BroadPath is currently hiring motivated Telesales supervisors to join our team! Our Telesales supervisor will be responsible for managing a team of agents and representatives and their related activities. Overall, the role of a Telesales supervisor is critical to the success of the sales team and the organization. You will need to be proactive, organized, and focused on continuous improvement to ensure that your team is meeting sales targets while maintaining high standards of customer service.
Responsibilities
- Set priorities for the team to ensure task completion and performance goals such as sales quota’s, quality, adherence, service level and average handling times are met.
- Ensures compliance to policies, procedures, and state and federal regulations.
- Monitor performance and provide coaching and feedback to team members
- Assists the team with escalated calls as needed.
- Monitors team chat to answer questions and discuss project priorities with the team.
- Assist Workforce Management in developing and managing schedules.
- May be managing local and remote team members.
- Monitor and evaluate teams calls on a daily/weekly basis.
Qualifications
- Minimum of 2-3 years of recent experience as a Telesales agent or at least 1 year of Telesales supervisory experience.
- Active Health Producer License in state of residency.
- Previous Sales Experience required
- Experience managing employee performance including coaching to Telesales call center metrics.
- Must have strong technical and soft skills: Microsoft Windows, keyboarding skills, strong systems aptitude, etc.
- Experience with support channels including telephone, email, and chat.
- Excellent verbal and written communication skills.
- High school diploma or equivalent.
Preferred Qualifications
- Previous Leadership Experience preferred.
- Multiple lines of Health Plan Sales Experience
- Prior work at home experience
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process