Telecommunications Specialist

Employer: UnitedHealth Group

Job Description:

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

The Telecommunications Specialist is part of the IT Telecom Engineering Team, focusing on quality, efficient day to day management, operation, planning, and implementation of the telephony network to support LHI’s business operations.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Perform administration and support of LHI’s telephony network, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, tie line configuration, analog lines, call accounting software and call recording
• Responsible for creation, removal, and changes of end user telephone configuration as well as phone deployment
• Maintains Inventory Management System for tracking Telecom equipment
• Routinely monitors telephony systems to identify potential issues
• Assists other team members with preparation and upgrade of systems
• Assists in creation of user training documentation, provides user training, as well as additional information necessary for the proper use of the telecommunications equipment
• Provides support for telecom service request tickets

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of experience working within IT, or a 2-year degree in the IT/telecommunication industry
• General knowledge of IT Infrastructure
• Basic working knowledge of VoIP PBX and Call Center systems
• Ability to perform routine local and remote telephone system, voicemail, contact center, and call recording software administration
• Ability to provide level 1 technical support for work order request tickets on voice communication equipment in a timely fashion with minimal supervision and in a well-organized manner
• Ability to document and maintain the telecom systems environment for operational and planning purposes
• Proficient computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook)
• Infrequent travel within the United States or off campus locations, so must possess a valid driver’s license
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• Associate Degree in Computer Science, Network Engineering, Information Technology, or related field.
• Working knowledge of TCP, VoIP PBX and Call Center systems.
• Mitel or Genesys experience.
• Military experience

Soft Skills:

• Demonstrate strong oral and written communication skills. Strong customer service orientation with both internal and external customers
• Ability to work independently with minimum supervision and must be able to problem solve and propose solutions in a fast-paced environment
• Possess strong analytical thinking, time management, and multi-tasking skills
• Driven individual who enjoys learning and growing professionally, is goal oriented and collaborates well with other team members

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