Responsibilities
- Efficiently answer and troubleshoot inbound customer calls in a high-volume call center environment for up to 8 hours.Accurate documentation of calls utilizing our ticketing system.Strive for first call resolution, while providing any additional information to the customer to prevent call backs.Leverage the internal knowledge base to find information needed.Monitoring your open cases as necessary, along with following up with the appropriate team and/or customer to resolve within our defined service level agreements.Meet or exceed management expectations for performance and professionalism as measured by customer surveys, call monitoring, and phone metrics.Participate in any additional departmental projects or tasks as assigned to you. Requirements
- Ability to communicate clearly, confidently, friendly, and professionally with our customers in a high-volume call center environment.Ability to handle technical support calls over the phone for up to 8 hours.2+ years of experience in customer service.1+ years of experience in a technical support role.Strong troubleshooting abilities.Ability to multitask.
ExcelMark Personalized Book Embosser - Tree Life (Round)
$19.99 (as of October 15, 2024 14:52 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)