GetThru has openings for several technical support positions. If are an experienced technical support agent or are looking to break into the technical industry check out the job description below. Don’t forget to tailor your resume!!!!
GetThru is looking for multiple Technical Support Associates to join our team through the 2020 election. These are full-time, short-term positions that will end on November 30, 2020. The Technical Support Associates will help our ThruTalk and ThruText clients via email and chat. They will also work closely with our product and technology teams. Our support team works seven days a week and all team members must be able to work non-traditional hours. Shifts start as early as 8 am Eastern and end as late as 1 am Eastern, so schedule availability and flexibility are essential.
This is a remote, full-time position with benefits contracted through November 30, 2020. We are taking applications on a rolling basis until all open positions are filled.
Responsibilities
- Triage and respond to incoming requests for information and assistance
- Work with technology systems and various tools to manipulate data and diagnose issues
- Assist in the creation and maintenance of support documentation, user guides, and training videos
- Load and manage lists into ThruTalk
- Assist in identifying proactive support opportunities and trends
- Respond to client information requests (e.g., total usage, troubleshooting)
Ideal Candidate
- Experience with ThruTalk or ThruText
- Experience with other dialing and/or texting programs
- Experience working on or with political campaigns
- Experience with technical and customer support, training, and documentation or related work
- Excellent verbal and written communication skills, including a high comfort level with phone, web chat, and screen-share communications
- Excels at collaborating with a fully remote team
- Asks for help and is committed to continual improvement
While experience matters, we care just as much about work ethic, creativity, determination, and shared commitment to progressive ideals, customer service, and maintaining a high standards workplace.
About GetThru
GetThru’s mission is to empower organizations to connect authentically with their audiences at scale while building a sustainable company committed to progressive social change. Our tools have been used by more than 2,000 organizations to send over 250 million text messages (ThruText) and make more than 100 million phone calls (ThruTalk) for event recruitment, voter and volunteer engagement, fundraising, polling, and more. We are an all-remote company with 40 full-time staff spread across 25 states. And while our roots are in progressive politics, we love partnering with organizations of all kinds that share our passion for creating a better world.
About Our Team
Our Support team is committed to bringing our clients the best customer service and user experience possible. We pride ourselves on solving problems in a friendly, yet efficient way. We value teammates who communicate how they would want to be spoken to. We are a female-led operation, and we share a commitment to promoting diversity in the technology field.
Location
This is a remote position. You will work from anywhere in the U.S. as long as you have good internet and the work gets done!
Compensation
- $54,080 annual salary equivalent for the term of employment
- Additional compensation via participation in profit-sharing pool
- 100% health / dental / vision coverage for employees, 75% for dependents
- 3 weeks of vacation time per year
- Additional benefits: ergonomic stipend, monthly wellness stipend, charitable giving match
