Salary & Working Expectations
$20/hour for up to 20 hours per week, with the possibility of transitioning to a full-time
position. This is a fully remote position, with no requirementto come into the office.
Overview
Eventeny is looking for a Technical Support Associate to join our rapidly growing team. The
ideal applicant will possess experience in technical writing for software, and have a strong
grasp of the English language and proper grammar. Upon hiring, the Technical Support
Associate will join the Customer Success team, and work closely with other internal teams.
The Technical Support Associate will ensure our product documentation is clear and concise
by creating new help pages for existing and newly developed features on the Eventeny
website as well as maintaining existing articles. They will also be responsible for assisting
with customer hardware requests and other customer supporttasks as needed.
Those with technical writing or customer success experience with a team eager to help you
grow are encouraged to apply!
Here’s what you’ll do
● Work under the Customer Success team to create, develop, and maintain high quality
product documentation, guides, community posts, and tutorials.
● Work with internal teams to obtain an in-depth understanding ofthe product and the
documentation requirements.
● Tracking and managing documentation around new productreleases.
● Research and analyze competitors’ product documentation for successes and
failures, and compare to Eventeny current practices.
● Maintain and update projecttracking board for product development.
● Offer suggestions to improve technical documentation and identify growth
opportunities within the platform.
● Assist with customer hardware requests as needed.
Here’s what we’re looking for
● 1+ years experience in technical writing, the software startup industry, or comparable
form of writing experience.
● 1+ year Software as a Service (SaaS) experience, in combination or separately from
above.
● Complete proficiency in the English language, including grammar and sentence
structure.
● Basic knowledge of photo editing software such as Adobe Photoshop or Illustrator.
● Excellent communication and proofreading skills.
● Familiarity with G Suite applications.
● Understanding of SEO/SEM best practices.
● Some familiarity with Zendesk preferred.
About The Team
Eventeny was founded on the belief that managing large-scale events with hundreds of
exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome.
Our mission is to remove event organizers from being the 5th most stressful job in the
world. That’s why we built Eventeny and continue to work every day on the biggest
problems in the event industry. We don’t just dream it, we build it. Today, Eventeny serves
more than 3,000 large festivals and conventions worldwide.
Our customers come from all walks of life and so do we. We hire great people from a wide
variety of backgrounds, notjust because it’s the rightthing to do, but because it makes our
company stronger. We don’t think we should have to advertise that we’re LGBTQIA+,
neurodivergent, and disability friendly, or that we put our employees mental and physical
health before everything else, but we do, because it’s not the norm for most companies
(yet!).
We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced
and ever-changing environment. Our team works closely together to brainstorm and
improve our processes and the customer experience every single day. We prioritize our
work based on what’s best for our customers, not what’s going to make us the most
money. If you share our values and our enthusiasm for events, you will find a home at
Eventeny.
