Provide exceptional technical support and customer service while helping clients resolve application issues for One Inc’s digital payments platform.
About One Inc
One Inc delivers a digital payments platform built specifically for the insurance industry, designed to maximize policyholder retention, reduce security risks, and lower payment processing costs. Managing $5+ billion in transactions annually, One Inc is the fastest-growing digital payments provider for insurers, serving more than 100 customers nationwide. Headquartered in Folsom, CA, One Inc offers competitive pay, benefits, and a culture that emphasizes innovation, growth, and promoting from within.
Schedule
- Full-time, remote role based in the U.S.
- Salary range: $28 – $30/hour (final offer depends on skills, experience, and location)
- Includes on-call rotation for emergency after-hours support (once every 4–5 weeks)
- Flexibility required to work holidays and weekends as needed
What You’ll Do
- Troubleshoot technical issues and answer product support questions via phone, email, and chat
- Manage and document cases in the CRM system, ensuring timely updates and resolution
- Escalate complex or complaint cases to Tier II engineers, managers, or other resources as needed
- Clearly communicate technical issues, solutions, and progress to both clients and colleagues
- Investigate bugs, feature requests, and support needs by gathering requirements
- Create and review knowledge base articles for internal and team use
- Build and maintain strong relationships with customers through excellent service
- Collaborate with cross-functional and geographically distributed teams
What You Need
- Bachelor’s degree in Computer Science, Information Systems, or 2+ years of technical support/software application experience
- Strong attention to detail, investigative and analytical skills
- Excellent written and verbal communication abilities
- Proven time-management skills and ability to prioritize in a high-pressure environment
- Customer-first mindset with ability to build trust and long-term relationships
- Ability to work both independently and as part of a team in a changing environment
Preferred Qualifications
- Experience in B2B external customer support
- SaaS support background, ideally in insurance or payments
- Familiarity with PCI compliance standards and software development lifecycles
- Hands-on experience with Salesforce, JIRA, and Aha! (a plus)
Benefits
- Salary: $28 – $30/hour
- Medical, dental, and vision insurance
- Life insurance and stock options
- 401(k) retirement plan
- Commitment to work/life balance
- Career growth opportunities with a promote-from-within culture
Join One Inc’s innovative team and help revolutionize digital payments in the insurance industry while building your career in technical support.
Your next move in SaaS support starts here.
Happy Hunting,
~Two Chicks…