Who we are:

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is a remote position and will require occasional travel (less than 10%).

Must live in or be willing to relocate to one of the following states for eligibility: AL, AZ, CA, CO, CT, DE, FL, GA, IA, IL, IN, KY, MA, ME, MI, MN, MO, MS, NC, NE, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, or WI

Summary: The Customer Support Specialist will provide support to Asure’s reseller tax service clients.  This position is responsible for providing compliant resolution to customer inquiries, recommending solutions, training and guiding our clients through the products, features and functionalities of the system.  They should have excellent communication skills and be able to meet expectations with clients on service level agreements.  In this role, the Customer Support Specialist will establish, foster & maintain a partnership with the client/reseller base that offers excellent and compliant support on providing tax knowledge, tax system functionality, process and procedures of the tax engine Asure Payroll Tax Management (APTM).

Major Duties and Responsibilities: This information is intended to describe the general nature and level of work performed in this role.

Qualifications and Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The base range for this role is $27.00-$30.00 per hour depending upon level of experience.

Benefits

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.