Help patients, providers, and pharmacies get through virtual care without friction. If you’re calm under pressure, good with people, and can troubleshoot tech while protecting privacy, this role puts you on the front lines of a telehealth experience that actually needs to feel human.
About Fabric Health
Fabric Health powers boundless care by solving healthcare’s clinical capacity problem through intelligent automation. They unify the care journey from intake to treatment, removing admin burdens so care delivery can be 2–10x more efficient. Trusted by major health systems and backed by top-tier investors, Fabric moves fast with a mission-first mindset: make healthcare work better for patients and clinicians.
Schedule
Remote, full-time role supporting 24/7 clinical operations. Must be fully available for a mandatory rotating schedule that includes evenings, weekends, and holidays. Shifts rotate to maintain coverage and organizational capacity.
What You’ll Do
⦁ Provide Tier 1 technical support and patient onboarding via email, chat, and phone
⦁ Troubleshoot platform issues for patients, providers, pharmacies, and other users with clear, patient-friendly guidance
⦁ Handle point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
⦁ Investigate, triage, and resolve patient issues to keep virtual visits smooth and positive
⦁ Perform administrative work including confidential data entry and telephone triage while staying HIPAA-compliant
⦁ Document all customer interactions accurately in Zendesk and follow compliance policies and procedures
⦁ Contribute to documentation, guides, and FAQs so users can self-serve more effectively
⦁ Collaborate with clinical staff and Tier 2 support to resolve issues and share feedback for product improvements
⦁ Maintain a welcoming, professional tone with strong customer service and phone etiquette, even when things get hectic
What You Need
⦁ 1–2 years of customer service experience
⦁ Ability to work a mandatory rotating schedule including evenings, weekends, and holidays
⦁ Strong written and verbal communication skills with empathy and professionalism
⦁ Comfort switching tasks quickly and staying organized in a fast paced environment
⦁ Excellent time management, attention to detail, and sound judgment
⦁ Familiarity with Google products and comfort learning new tools quickly
⦁ Experience documenting cases in support tools like Zendesk (or similar) and following structured processes
⦁ Ability to work independently with minimal supervision while staying reliable and consistent
Benefits
⦁ Remote, full-time role with a mission-driven healthcare tech team
⦁ Competitive pay range: $35,000–$45,000 per year (varies by market and experience)
⦁ Hands-on experience in telehealth operations, patient support, and healthcare workflows
⦁ Collaborative, cross-functional environment where your feedback improves the product
⦁ Opportunity to grow into higher-level support or operations roles over time
This role requires real schedule flexibility. If nights, weekends, and holidays are a hard no, don’t waste your application.
But if you want meaningful work, strong structure, and a chance to be the calm voice during someone’s healthcare moment, this is a solid lane.
Happy Hunting,
~Two Chicks…