If you’re great with customers and you know ABA billing well enough to solve problems without bouncing people around, this role matters. RethinkFirst is hiring an RCM Support Specialist (Helpdesk) to support clients using their Integrated Billing system and to answer clearinghouse, enrollment, and ABA billing questions across phone, email, and chat.
About RethinkFirst
RethinkFirst is a global provider of online, research-based resources that support individuals with developmental disabilities. Their behavioral health platform supports private ABA service providers with clinical resources, staff training, and practice management tools, and their billing services team is growing alongside that demand.
Schedule
- Full-time
- Remote (available only in: AL, AZ, CT, FL, GA, HI, IA, IL, IN, KY, LA, MD, MA, MI, MN, MO, MT, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI, WY)
- Respond to clients within a 24-hour timeframe
- Support both East and West Coast clients as needed
What You’ll Do
- Support customers through phone, email, and chat to resolve Integrated Billing, clearinghouse enrollment, and ABA billing questions
- Resolve issues efficiently and close tickets once client questions are fully addressed
- Maintain a 24-hour response standard for client inquiries
- Log and escalate issues in Salesforce to the RCM, Product, or Technology teams when needed
- Maintain strict HIPAA-compliant confidentiality with client data
- Learn the Integrated Billing system and how it interfaces with clearinghouses, payers, and providers as capabilities expand
- Support users across RethinkFirst Behavioral Health and Employer products as assigned
What You Need
- Associate degree or higher
- Strong customer service background
- Knowledge of ABA insurance policies and billing practices
- Ability to adapt quickly to changing procedures and assignments
- Strong active listening and problem-solving skills to resolve issues on the first pass
- Strong written and verbal communication skills with providers, payers, peers, and clearinghouses
- Experience managing A/R processes (strongly preferred)
- Salesforce experience (strongly preferred)
- Familiarity with tools such as Tebra, Azalea, CentralReach, Availity, and Stedi (preferred)
- SharePoint experience (preferred)
Benefits
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid time off
- Parental leave
- Professional development assistance
If you’re ready to be the calm, capable voice on the other end of the ticket and you understand ABA billing for real, don’t wait.
Bring your customer service strength, ABA billing know-how, and systems confidence and help clients get answers fast and done right.
Happy Hunting,
~Two Chicks…