If you’re the kind of person who can take a stressed-out customer from “my system is down” to “you saved my day” without breaking a sweat, this role is for you. You’ll troubleshoot real-world issues, guide customers step-by-step, and help busy aesthetic practices get the most out of their EMR and practice management tools.
About PatientNow
PatientNow supports beauty, wellness, and medical aesthetics practices with an all-in-one platform: clinical-grade EMR, intuitive charting, smart automation, patient engagement, marketing tools, photography, and seamless practice management. The team is U.S.-based, customer-obsessed, and focused on helping practices scale with confidence. Their values are simple: show up, own the outcome, and be authentic.
Schedule
Fully remote (United States).
Work involves handling customer cases, troubleshooting, callbacks, and documentation in a ticketing/CRM system.
What You’ll Do
Support customers using PatientNow’s EMR/PM/Medical CRM software by diagnosing issues and walking users through clear, step-by-step solutions
Troubleshoot software and hardware issues involving related equipment like scanners, barcode readers, cameras, and credit card devices
Log and manage cases accurately in the CRM/ticketing system, escalate priority issues when needed, and follow up with scheduled callbacks to ensure full resolution
What You Need
Prior software support experience, with the technical mindset to diagnose and resolve issues quickly and professionally
Experience supporting or training on EMR and practice management software, plus confidence using CRMs, ticketing tools, and remote access software (e.g., LogMeIn Remote)
Strong phone and written communication skills, solid customer service instincts, and the ability to multi-task without losing accuracy or empathy
Benefits
Work in a high-growth industry where your support directly helps practices run smoother and serve patients better
Collaborative team culture built on learning, customer empathy, and getting results the right way
Autonomy in your work, backed by strong leadership and product discipline
If you can stay calm under pressure, explain tech in human language, and take pride in closing the loop, this one’s calling your name.
Happy Hunting,
~Two Chicks…