If you’re the kind of support pro who can calm a frustrated client, diagnose the real issue fast, and teach best practices while you fix it, PatientNow is hiring. This role is perfect for someone who’s supported EMR or practice management tools and loves making people feel taken care of.
About PatientNow
PatientNow delivers an all-in-one platform for beauty, wellness, and medical aesthetics practices, combining clinical-grade EMR, intuitive charting, AI automation, advanced photography, marketing, patient engagement, and practice management in one elegant system. With a U.S.-based support team that understands the pace of aesthetics, PatientNow helps practices streamline operations and scale with confidence.
Schedule
- Remote (United States)
- Full-time (schedule specifics not listed in the posting)
What You’ll Do
- Provide application and technical support for PatientNow’s EMR/PM/Medical CRM software
- Diagnose customer questions and issues, then guide users through step-by-step resolution
- Help clients maximize efficiency, profits, and patient satisfaction through best practices
- Troubleshoot software and hardware issues related to PatientNow and connected devices (scanners, barcode readers, cameras, credit card equipment)
- Identify and escalate priority issues according to internal procedures
- Accurately document, track, and manage cases in a CRM/ticketing system
- Offer alternative solutions when needed to deliver a great customer experience
- Follow up and complete scheduled callbacks as required
- Stay current on PatientNow updates and industry trends
What You Need
- Prior software support experience
- Experience supporting or training users on EMR and practice management systems
- Strong technical troubleshooting skills and comfort diagnosing issues quickly
- Experience using CRM/ticketing tools and documenting cases clearly
- Familiarity with remote access tools (example mentioned: LogMeIn Remote)
- Strong phone etiquette and customer service fundamentals
- Clear written and verbal communication, with strong listening skills
- Ability to multi-task and manage multiple cases/priorities effectively
Benefits
- Not listed in the posting
Take action
If you’ve got EMR/PM support experience and you’re confident troubleshooting both software and connected hardware, this is a strong match. Make sure your resume highlights EMR/PM tools you’ve supported, ticket volume, escalation habits, and any training or workflow coaching you’ve done.
Happy Hunting,
~Two Chicks…