If you’re the calm voice in the chaos and you like solving both “tech stuff” and “people stuff,” this role puts you on the front line of telehealth helping patients, providers, and pharmacies have smooth virtual visits.
About Fabric Health
Fabric Health is focused on expanding clinical capacity by unifying the care journey from intake to treatment. They use intelligent automation to reduce administrative burden and help care teams deliver faster, more efficient care. They’re trusted by major health systems and backed by leading investors.
Schedule
- Full-time, Remote (United States)
- Rotating schedule is mandatory and includes evenings, weekends, and holidays
- This is a 24/7 operation and shifts rotate to maintain coverage
- Must be authorized to work in the U.S. with no current or future visa sponsorship needs
What You’ll Do
- Provide Tier 1 technical support and onboarding for patients and providers via email, chat, and phone
- Troubleshoot platform issues and help users navigate the virtual visit experience
- Handle point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
- Investigate, triage, and resolve patient issues with professionalism and empathy
- Enter and maintain confidential patient information and complete telephone triage tasks
- Contribute to documentation, guides, and FAQs to help users self-serve
- Collaborate with clinical staff and Tier 2 technical support to resolve issues and share product feedback
- Document interactions accurately in Zendesk and follow compliance policies, including HIPAA
- Stay up to date on product changes and best practices to improve support quality
What You Need
- 1–2 years of customer service experience
- Ability to work a rotating schedule (nights, weekends, holidays) as a condition of employment
- Strong written, verbal, and interpersonal communication skills
- Comfort switching tasks quickly in a fast-paced environment
- Strong time management, organization, and attention to detail
- Good judgment and decision-making, able to work independently with minimal supervision
- Proficiency with Google products
- Familiarity with Zendesk (WFM and Maestro QA noted)
- Ability to troubleshoot general technology issues and explain solutions clearly
- Strong commitment to compassionate, high-satisfaction service
Benefits
- Compensation range: $35,000 – $45,000 per year (varies by location and experience)
- Mission-driven team environment focused on improving patient access and care delivery
- Opportunity to grow support skills across both administrative and technical workflows in telehealth
If you can truly commit to rotating shifts and you’re built for high-volume support with empathy and accuracy, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…