If you can juggle tech troubleshooting and admin precision while keeping patients calm and cared for, Fabric Health wants you. You’ll be Tier 1 support for a telehealth platform, helping patients, providers, and pharmacies have smooth virtual visits, while documenting everything cleanly in Zendesk and staying HIPAA-tight.
About Fabric Health
Fabric Health is focused on one big problem: clinical capacity. They build intelligent automation that removes administrative burden and makes care delivery dramatically more efficient. Trusted by major health systems and backed by top-tier investors, Fabric is mission-driven and moves fast to improve real patient outcomes.
Schedule
• Fully remote, full time
• Mandatory rotating shifts including evenings, weekends, and holidays (24/7 clinical operations coverage)
• Requires reliable high-speed internet and comfort working non-traditional hours
What You’ll Do
• Provide Tier 1 technical support and onboarding via email, chat, and phone for patients, providers, and pharmacies
• Troubleshoot platform issues and explain steps clearly to users with varying comfort levels
• Handle point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
• Investigate, triage, and resolve issues quickly so virtual visits stay on track
• Enter and maintain confidential patient information and support telephone triage workflows
• Improve documentation, guides, and FAQs by contributing clear, user-friendly updates
• Collaborate with clinical staff and Tier 2 support to resolve issues and surface product feedback
• Document all customer interactions in Zendesk and follow compliance and HIPAA requirements
What You Need
• 1–2 years of customer service experience
• Ability to work rotating shifts (evenings, weekends, holidays) as a condition of employment
• Strong written and verbal communication, with empathy and professionalism
• Comfort switching tasks quickly in a fast-paced environment with changing priorities
• Strong time management, attention to detail, and sound judgment
• Familiarity with Google products
• Familiarity with Zendesk tools (WFM and Maestro QA are a plus)
• Ability to partner cross-functionally to troubleshoot general tech issues
• Ability to work independently with minimal supervision
Benefits
• $35,000–$45,000 annual salary range (final comp based on location and experience)
• Mission-driven work with real impact on patient care access and efficiency
• Equal opportunity employer with a strong commitment to inclusion
• Remote role supporting major health system partners
This is not a quiet, predictable support job. It’s shift-based, patient-facing, and sometimes hectic. If you’re built for that and you like being the person who makes virtual care actually work, apply now.
You’ll be the calm in the moment when someone needs care and the tech is in the way.
Happy Hunting,
~Two Chicks…