This is a role in the best and worst way: you’re doing Tier 1 tech support + patient operations in a 24/7 telehealth environment. If you like variety, fast problem-solving, and being the calm voice when people are stressed, this fits. If you want predictable 9–5 and a narrow job lane, it won’t.
About Fabric Health
Fabric Health builds tech that expands clinical capacity by automating the admin work that slows care down. They unify the care journey from intake to treatment so clinicians can move faster and patients get helped sooner. They’re trusted by major health systems and backed by big-name investors, but they’re positioning themselves as “fixing healthcare,” not gimmicky disruption.
Schedule
- Full-time, remote
- Mandatory rotating shifts including evenings, weekends, and holidays (this is non-negotiable)
- Must be authorized to work in the U.S. without current or future visa sponsorship
What You’ll Do
- Provide Tier 1 technical support and onboarding help via phone, email, and chat
- Troubleshoot platform issues for patients, providers, and pharmacies
- Handle point-of-service tasks: visit prep, payment collection, patient tracking, prescription handling, record tracking
- Investigate, triage, and resolve patient issues to protect the virtual visit experience
- Perform admin tasks like data entry of confidential patient information and telephone triage
- Document all interactions properly in Zendesk and follow compliance/HIPAA requirements
- Contribute to help docs, guides, and FAQs so users can self-serve
- Partner with clinical staff and Tier 2 support to escalate and close issues, and share product feedback
- Stay current on product updates and best practices
What You Need
- 1–2 years customer service experience
- Comfort working a fast-paced, “switch tasks constantly” support environment
- Strong written and verbal communication, good judgment, and attention to detail
- Familiarity with Google products
- Experience troubleshooting general tech issues and explaining steps clearly
- Ability to work independently with minimal supervision
- Familiarity with Zendesk WFM and Maestro QA (or willingness to ramp quickly)
Benefits
- Salary range: $35,000–$45,000/year (based on location, experience, skills)
- Remote role
- Benefits not listed line-by-line here, but they imply standard startup package (you’ll want to confirm)
The part you should take seriously: the rotating schedule. Nights, weekends, holidays. If you can’t truly commit, don’t apply, because they’re screening hard for it.
Happy Hunting,
~Two Chicks…