If you’re the calm voice people need when their healthcare visit is stressful, confusing, or time-sensitive, this role matters. You’ll support patients, providers, and pharmacies in a 24/7 telehealth environment, making sure every virtual visit runs smoother than it started.
About Fabric Health
Fabric Health is fixing healthcare’s biggest bottleneck: clinical capacity. They unify the care journey from intake to treatment using intelligent automation, reducing admin burden and helping care teams move 2–10x more efficiently. Trusted by major health systems and backed by top investors, they move fast with one goal: better care for patients.
Schedule
- Full-time, remote (United States)
- Mandatory rotating shifts to support 24/7 operations
- Must be available for evenings, weekends, and holidays
What You’ll Do
⦁ Provide Tier 1 support and onboarding for patients, providers, and pharmacies via email, chat, and phone
⦁ Troubleshoot platform issues and clearly guide users through solutions with patience and empathy
⦁ Complete point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
⦁ Investigate, triage, and resolve issues so virtual visits stay smooth and positive
⦁ Enter and maintain confidential patient information and support telephone triage when needed
⦁ Document all interactions in Zendesk while following HIPAA and compliance procedures
⦁ Improve self-serve support by contributing to documentation, guides, and FAQs
⦁ Collaborate with clinical staff and Tier 2 Technical Support to escalate issues and share product feedback
⦁ Stay current on product updates and support best practices to continuously raise the quality bar
What You Need
⦁ 1–2 years of customer service experience
⦁ Full availability for a rotating schedule (evenings, weekends, and holidays)
⦁ Strong listening and communication skills, written and verbal
⦁ Comfort switching between tasks quickly in a fast-paced support environment
⦁ High attention to detail and strong time management
⦁ Good judgment and the ability to work independently with minimal supervision
⦁ Familiarity with Google products
⦁ Experience with Zendesk WFM and Maestro QA (or the ability to ramp quickly)
⦁ A patient-first mindset with real compassion and professionalism
Benefits
⦁ Salary range: $35,000–$45,000 per year
⦁ Remote work
⦁ PTO
⦁ Medical, dental, and vision benefits
⦁ 401(k)
⦁ Inclusive, mission-driven team culture
This role is always on, because patients don’t operate on business hours. If you can bring steady energy, sharp organization, and real empathy, apply while it’s open.
Help make virtual care feel human.
Happy Hunting,
~Two Chicks…