Be the calm, capable human on the other end of the screen when patients and providers need help. You’ll combine Tier 1 tech support with admin coordination to make virtual visits smooth, accurate, and HIPAA-compliant, even when things get hectic.
About Fabric Health
Fabric Health powers boundless care by solving healthcare’s biggest challenge: clinical capacity. They unify the care journey from intake to treatment using intelligent automation, removing administrative burdens so care delivery can be 2–10x more efficient. Trusted by leading health systems and backed by premier investors, Fabric moves fast with a mission-first focus on patient care.
Schedule
Remote, full-time role supporting 24/7 clinical operations. Must be fully available for a mandatory rotating schedule that includes evenings, weekends, and holidays. Shifts rotate to maintain continuous coverage.
What You’ll Do
⦁ Provide Tier 1 technical support and patient onboarding via email, chat, and phone
⦁ Troubleshoot platform and access issues for patients, providers, and pharmacies with clear, step-by-step guidance
⦁ Handle point-of-service tasks like visit prep, payment collection, patient tracking, prescription handling, and record tracking
⦁ Investigate, triage, and resolve patient issues so each virtual visit stays smooth and positive
⦁ Perform administrative work including confidential data entry and telephone triage while staying HIPAA-compliant
⦁ Document all customer interactions accurately in Zendesk and follow compliance policies and procedures
⦁ Learn the product deeply and help improve documentation, guides, and FAQs to support customer self-service
⦁ Collaborate with clinical staff and Tier 2 support to resolve issues and share customer feedback for improvements
⦁ Maintain a welcoming, professional tone with excellent phone etiquette, even under pressure
What You Need
⦁ 1–2 years of customer service experience
⦁ Ability to work a mandatory rotating schedule including evenings, weekends, and holidays
⦁ Strong listening, written, and verbal communication skills with empathy and professionalism
⦁ Comfort switching tasks quickly and staying organized in a fast-paced environment
⦁ Strong attention to detail and good judgment with high standards for documentation
⦁ Working knowledge of Google products and comfort learning new tools quickly
⦁ Familiarity with Zendesk WFM and Maestro QA (preferred) and partnering with others to troubleshoot tech issues
⦁ A strong commitment to compassion, privacy, and delivering high-quality service
Benefits
⦁ Pay range: $35,000–$45,000 per year (based on market, skills, and experience)
⦁ Mission-driven work supporting patients and clinicians through virtual care
⦁ Hands-on experience in telehealth operations, support workflows, and healthcare documentation
⦁ Collaborative environment with cross-functional teams and opportunities to grow
Quick gut-check: the rotating nights/weekends/holidays requirement is real. If you can’t commit to that, this one will burn you out. If you can, and you’re built for high-empathy support with strong documentation habits, it’s a solid fit.
Happy Hunting,
~Two Chicks…