Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 40,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We currently have a career opening for a Customer Support Specialist
Position Summary
As a member of the Customer Success team, the Customer Support Specialist is a team player first. This multifaceted role will be supporting the needs of Acute Pharmaceutical and Specialty Pharmaceutical Distribution customers. A highly organized task master, this individual will take a customer focused approach to resolve critical issues, complete high volume tasks, and support continuous improvement of business processes to improve our customer experience.
Time Zone Support
This role will primarily support business in the Central time zone.
Responsibilities
- While not a directly customer facing role, this individual will provide backup support for account managers, flexing to support high demand areas, at-risk accounts, and project work. Assists account managers internally with involved customer transactions, focusing on project initiatives and quality improvement
- Support customer implementations and GPO transitions, backing up the account manager with high volume activities to be completed and monitored, ensuring a successful customer onboarding.
- Project ownership to include but not limited to, ensuring maintenance of demographics, proactive review of customer data.
- Address customer needs, issues, and challenges globally when applicable, working with supporting functions to ensure we are solving for all impacted groups.
- Tracking of performance measurements across broad customer base to sustain continuous improvement for initiatives and routine business needs. Assisting with identification of savings opportunities, analyze data, and reporting savings achieved.
Identify opportunities to improve efficiency while providing flawless transactions, services, and products
- Work directly in systems to validate, diagnose and address customer issues
- Assist with identifying, quantifying, qualifying, tracking, and evaluating customer pain points and opportunities for improvement.
- Assist with internally implementing, measuring, and evaluating the effectiveness of protocols, programs, or deliverables
Qualifications
- Exceptional written and verbal communication skills.
- Experience working cross-functionally
- Highly organized, detail oriented with strong problem-solving and planning skills
- Willingness to learn new systems (including but not limited to SAP, Salesforce, Business Objects, SCORE, Order Express, FourKites)
- Ability to successfully manage multiple projects simultaneously
- Ability to be prompt and responsive to requests
- Highly resourceful, self-motivated with bias for action
- Exhibit a team-first attitude and initiative.
- Anticipated salary range: $55,400 – $79,200
- Bonus eligible: No
- Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
- Application window anticipated to close 02/18/2024: if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.