Support Coordinator

 Clear verbal and written communicators, with motivation to close every loop.

• Quick learners, able to absorb and convey complex product details in a meaningful way to a variety of audiences.

• Possesses excellent judgment, organizational, analytical, and problem-solving skills.

• Organized self-motivators, able to manage personal workload while coordinating with a team.

• Effectively use Customer Care technology platforms to assist customers.

• Adheres to Customer Service metrics including Customer Satisfaction scores, quality scores, and customer resolution time.

• Intuitive problem solvers, able to anticipate and proactively suggest resolutions to customer questions.

• Proficiency in following proper communication procedures, guidelines, and policies.

• A team player, collaborative and brings positive and productive energy into the workplace every day.

• Embraces changes in a quickly growing and evolving company and contributes ideas to improve the team and customer experience.

MINIMUM JOB REQUIREMENTS

• Direct experience with customers in a service-related role.

• Possess exceptional communication skills with a keen ability to listen communicate (both written and verbal) and has excellent grammar skills.

• Ability to excel in a fast-paced team environment, adapt to changing workflow processes, accommodate shifting urgencies, manage multiple priorities, and meet deadlines.