Be the go-to expert for customer escalations while driving improvements in support operations at a fast-growing EdTech company. This full-time role is perfect for experienced technical support professionals who thrive on problem-solving and cross-team collaboration.
About ParentSquare
ParentSquare is transforming school-family communication for over 22 million students across the U.S. With flagship products like ParentSquare and RemindHub, the company provides tools for messaging, payments, RSVPs, forms, and language translations. Remind Chat now reaches over 80% of K-12 students, while SmartSites brings modern, accessible websites to districts. ParentSquare’s mission is simple but powerful: empower educators, engage parents, and improve the lives of all students.
Schedule
- Full-time, remote role (U.S.)
- Standard weekday business hours
- Fully remote team with equipment provided
What You’ll Do
- Provide Tier 3 application and agent support across email, chat, and phone
- Troubleshoot software issues, maintain product knowledge, and escalate tickets when needed
- Document customer interactions and ensure detailed follow-up in the ticketing system
- Manage incidents, problems, and changes to ensure service continuity
- Coordinate SIS migrations and related projects with engineering teams
- Oversee product releases, support processes, macros, and tools for efficiency
- Generate reports, analyze usage data, and share insights for product and process improvements
- Partner with development, integrations, sales, and security teams on support needs
- Collaborate with BPO partners to ensure service quality and escalation alignment
What You Need
- 2–4 years of experience in technical or application support (SaaS/EdTech preferred)
- Proficiency with ticketing systems (Zendesk strongly preferred)
- Strong troubleshooting, communication, and problem-solving skills
- Familiarity with SIS systems, rostering, or API integrations is a plus
- Bachelor’s degree or equivalent work experience
Benefits
- Salary range: $65,000 – $70,000 DOE
- Employer-paid health insurance (including dependents)
- Employer-matched 401(k) from day 1
- Paid parental leave
- Stock options
- PTO that grows each year + 16 paid holidays (including your birthday!)
- Health and wellness reimbursements
- Fully remote with equipment provided
Applications are being reviewed now—apply early to secure your spot.
Join ParentSquare and help elevate the support experience for educators and families nationwide.
Happy Hunting,
~Two Chicks…