- 2+ years working experience in a role leading, coaching, and developing teams
- 1+ years working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point
- Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success
- Ability to assess talent, manage people and motivate others
- Strong interpersonal and relationship building skills
- Excellent oral and written communication skills
- Ability to work in structured, fast-paced call center environment
- Experience working with data and analytics
Preferred Qualifications
- Bilingual in Spanish
- Experience in an inbound and/or outbound contact center environment
- Experience in call center technologies/applications
Education
Verifiable High School Diploma, GED or equivalent work experience required