If you’re built for high standards and high stakes, this is your lane. Coinbase needs a people leader who can run a tight operation, protect the experience for high value customers, and drive real improvements across support, quality, and process.
About Coinbase
Coinbase’s mission is to increase economic freedom in the world by building the onchain platform and the future global financial system. The culture is intense, fast-paced, and feedback-heavy, with a strong focus on ownership and impact.
Schedule
• Full-time
• Remote first, not remote-only
• In-person participation required throughout the year (team and company offsites happen multiple times annually)
• Preferred locations: Orlando, San Francisco, Seattle, Dallas Fort Worth
What You’ll Do
• Lead a specialized Concierge team supporting high value customer relationships
• Hit SLAs, productivity targets, and quality metrics for your team and line of business
• Streamline operations and improve customer experience outcomes through initiatives and process changes
• Partner with Program, Quality, and Training teams to upgrade workflows and execution
• Manage escalations end to end, coordinating with subject matter experts across teams
• Drive root cause problem solving, not just quick fixes
• Advocate for customers internally to influence cross-functional improvements
• Communicate clearly with internal and external partners to align on solutions and deliver results
• Proactively spot customer needs early to reduce friction and strengthen trust
• Identify opportunities to deepen product adoption and expand use of Coinbase features
What You Need
• FINRA Series 7 and 63 required
• FINRA Series 24 required, or Series 9 and 10
• 3+ years in enterprise customer, account management, or advisory work in a fast-paced environment
• Proven people leadership with a track record of coaching, developing, and leveling up teams
• Working knowledge of crypto concepts like staking, custody, rewards, and ROI
• Strong stakeholder management and cross-functional collaboration skills
• Strong communication and presentation prep using Google Workspace (Docs, Sheets, Slides)
• Experience in banking, wealth management, corporate finance, asset management, fintech, or crypto
Benefits
• Base salary range: $96,305 to $113,300, plus bonus eligibility, equity, and benefits
• Medical, dental, vision, and 401(k)
• Remote work support stipends (internet and related reimbursements are part of their benefits mix)
• Generous time off and wellness support
This is a high-bar role with licensing requirements, so don’t slow-walk it. If you already have the FINRA licenses and leadership chops, move.
If you want, paste your resume bullets and I’ll tailor a tight “Why I’m the best candidate” answer for Coinbase’s application text box in your voice.
Happy Hunting,
~Two Chicks…