This is a leadership seat with real impact: you’ll drive collections strategy, protect cash flow, and coach a team to hit targets without torching client relationships. If you know how to balance firmness with professionalism and you live in KPIs, aging reports, and process improvement, this role is built for you.
About InfoTrack
InfoTrack is a legal tech platform that connects law firms to courts and the services they need to litigate successfully. They’re known for deep integrations that improve efficiency across law firms and the legal system, with a focus on building market-leading solutions and a strong performance culture.
Schedule
• Fully remote: United States
• Time zone and shift: Not specified in posting
• Expectations: Fast paced environment with cross-functional collaboration
What You’ll Do
• Lead and supervise the collections team across multiple business divisions to recover outstanding receivables
• Set collector KPIs and monitor progress against goals, aging targets, DSO, recovery rates, and delinquency trends
• Build a results-driven, customer-centric culture focused on accountability, accuracy, and continuous improvement
• Coach and develop team members through ongoing training, 1:1s, and team performance reviews
• Design and implement collection strategies to improve cash flow and reduce bad-debt exposure
• Create and deliver reporting on AR aging, collections performance, and key metrics, highlighting trends and opportunities
• Analyze data to spot issues and drive process optimization
• Manage high-risk customer relationships: escalations, term reviews, and negotiated payment arrangements
• Execute approved bad-debt write-offs and prep documentation for external collections placement
• Partner with Sales, Customer Support, and other teams to reduce DSO, resolve disputes, and improve collections outcomes
• Ensure compliance with federal and state collection regulations (including FDCPA and applicable state laws) and internal policies
• Coordinate with external collection agencies, legal counsel, and third-party vendors, including litigation support when needed
• Leverage automation and tools to streamline workflows and improve visibility
What You Need
• 5+ years progressive credit and collections management experience (multi-division or high volume preferred)
• Proven collections leadership experience with measurable results and process improvements
• Strong financial analysis skills: credit risk assessment, data-driven decision making, and trend spotting
• Working knowledge of collection compliance and regulations (FDCPA and applicable state laws)
• Proficiency with ERP/CRM and AR tools (NetSuite and Salesforce noted; Maxio/Chargify a plus)
• Advanced Excel skills and comfort building reports that leadership can actually use
• Strong communication, negotiation, and problem-solving skills with professionalism in complex customer situations
• Ability to prioritize, manage competing deadlines, and operate effectively in a fast paced environment
Benefits
• 401(k) match
• Medical, dental, and vision insurance
• Employer funded short and long term disability, life insurance, and AD&D
• 20 days PTO
• 11 paid holidays
• “Be Me Time” for mental health, recharging, or volunteering
• Matching gift program
This is the kind of role where you don’t just “manage collections,” you shape the system and the results.
If you’re ready to lead with standards, protect the money, and keep relationships intact, make your move.
Happy Hunting,
~Two Chicks…