Lead the team that keeps cash flow moving. As Supervisor, Collections with InfoTrack US, you’ll own strategy and day-to-day execution for credit and collections operations across multiple business divisions, balancing timely recovery of receivables with strong client relationships. If you’ve led collections teams, live in the numbers, and know how to push for results without burning bridges, this is your lane.
About InfoTrack US
InfoTrack is a legal technology platform that connects law firms to the courts and key litigation services. By integrating with leading practice management and workflow tools, InfoTrack helps legal professionals file, serve, and manage cases more efficiently. The company is committed to a high-performance, people-first culture where you’re trusted with real responsibility and supported with strong benefits and growth opportunities.
Schedule
- Fully remote role within the United States
- Full-time position
- Collaborates closely with Accounting, Sales, Customer Support, and third-party agencies
- Fast-paced, metrics-driven environment
What You’ll Do
- Supervise and lead the collections team to recover outstanding receivables across all business divisions
- Set clear performance KPIs for collectors and monitor progress against aging targets and cash-flow goals
- Build and maintain a results-driven, customer-centric culture grounded in accountability and continuous improvement
- Provide ongoing coaching, training, one-on-ones, and team reviews to grow skills and performance
- Design, implement, and manage collection strategies that reduce delinquency and bad-debt exposure
- Track and analyze key metrics (DSO, aging trends, recovery rates) and prepare regular performance reports
- Use data to spot trends, issues, and process improvement opportunities
- Execute approved bad-debt write-offs and coordinate with external collection agencies as needed
- Implement and leverage automated tools to streamline workflows and improve visibility
- Manage relationships with high-risk customers, including escalations and negotiated payment arrangements
- Conduct proactive account reviews to monitor and mitigate credit and collection risk
- Collaborate with Sales, Customer Support, and other teams to improve cash flow and overall collections performance
- Ensure all activities comply with federal and state collection laws and internal policies
- Partner with Accounts Receivable leadership and legal counsel on litigation involving delinquent accounts
What You Need
- Minimum 5 years of progressive experience in credit and collections management, ideally in a high-volume or multi-division environment
- Proven supervisory or management experience leading collections teams and driving measurable results
- Strong ability to analyze financial data, assess credit risk, and make sound business decisions
- In-depth knowledge of collection laws and compliance standards, including FDCPA, Rosenthal Act, and relevant state/federal regulations
- Proficiency with accounting, ERP, and CRM systems; experience with NetSuite and Salesforce strongly preferred
- Hands-on experience with accounts receivable modules and financial tools
- Advanced skills in Microsoft Excel and strong comfort with reporting and analytics
- Excellent communication, negotiation, and problem-solving skills
- Strong organizational skills with the ability to juggle multiple priorities and deadlines in a fast-paced environment
- Ability to build cross-functional relationships and collaborate effectively at all levels
Benefits
- 401(k) match
- Medical, Dental, and Vision insurance
- Employer-funded Short- and Long-Term Disability, Life, and AD&D insurance
- 20 days of Paid Time Off (PTO)
- 11 paid holidays
- “Be Me Time” for mental health, recharging, and volunteering
- Matching Gift Program
- Inclusive, supportive culture that values diverse backgrounds and perspectives
If you’re ready to lead a high-impact collections team and own the numbers that keep the business moving, this role is built for you.
Happy Hunting,
~Two Chicks…