DeVry University strives to close our society’s opportunity gap by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.
When you apply for a DeVry University career, you become part of an institution that dates back to 1931. Our colleagues are passionate about higher education and shaping the future of today’s learners.
Opportunity:
Our colleagues embody DeVry University’s values and embrace synergies to create positive student outcomes and prompt account resolutions. This position on the [Insert Team] within the Student Financial Services department acts as a liaison between internal stakeholders and/or outside agencies to manage student financial assistance programs. This colleague is charged with being a role model for the organization’s values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities:
| Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and video conferencing. |
| Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student inquiries. |
| Applies knowledge to assist with team performance. |
| Demonstrates a basic understanding of compliance and regulations. |
| Assists in resolving escalated concerns and in a timely manner through the appropriate channels. |
| Provides exceptional customer care to students and colleagues by taking ownership of issues and questions. |
| Identifies areas of continuous improvement and opportunities for automation, system enhancements, and cost reductions in a constantly evolving organization. |
| Assists with User Acceptance Testing (UAT) by applying comprehensive knowledge of the requirements, performing testing, and providing appropriate documentation. |
| Open and responsive to constructive feedback from mentor/supervisor |
| Attend beginner trainings on student financial assistance programs. |
| Actively participates in team meetings and special projects. |
| Maintains procedural documents. |
| Maintains service level agreements as determined by leadership. |
| Maintains annual quality assurance accuracy rating of 95% and above. |
| Adaptable to new processes, assignments while maintaining positivity |
| Communicates effectively and proactively with colleagues and leadership. |
| Actively works on personal development. |
| Receive questions from the field and provide detailed responses with appropriate information and guidance to be shared with the student |
| Completes other duties as assigned. |
| Values different perspectives and is open to culturally diverse ideas and points of view to achieve team goals. |
Institutional Benefits Team
- Assists with awarding of special programs including tuition benefits and scholarships.
- Reviews scholarship applications and confirms eligibility.
- Creates and generates reports of scholarships winners for awarding.
- Runs and processes reports required to identify student accounts needing review.
- Reviews and resolves over awards in student financial aid packages.
- Responsible for aid adjustments related to changes in enrollment and evaluate eligibility.
- Assists with aid awarding as needed as supplement to system automation.
- Maintains current knowledge of federal and institutional financial aid awarding processes, documents, policies, and procedures.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
| Advanced degree preferred.Fully Remote. Work Schedule Monday-Friday 9am-5pm. No Weekends |
| Minimum 1-3 years of student financial assistance programs, customer service or related experience preferred. |
| Ability to work independently and collaboratively in a flexible remote environment. |
| High level of interpersonal, communication, time management, and analytical skills. |
| Knowledge of higher education, military regulation, or accounts receivable experience preferred. |
| Must be a self-starter with the ability to prioritize effectively. |
| Familiarity with Federal Student Aid web-based applications preferred. |
| Experience with Adobe, Microsoft Word and Microsoft Excel required. |
| Knowledge of Banner and ProSAM student financial systems preferred. |
| Maintain access to federal systems, which includes no defaulted federal student loans. |
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
DeVry University offers competitive wages and benefit options, including:
- 401(k) and Roth Plan w/match
- Medical, Dental and Vision Coverage
- Paid Parental Leave
- Health Advocacy Service
- Family and Domestic Partner Coverage
- Tax Savings Account (FSA and HSA)
- Short-Term/Long-Term Disability Coverage
- Life, Accident, AD&D, Critical Illness Insurance
- Fertility Coverage
- Wellness Programs
- Volunteer Time Off
- Remote and Flex Work Options
- Technology Stipend
- Paid Tuition Program
- Auto/Homeowners, Pet and Legal Insurance
- Exclusive Discount Programs
- Adoption Assistance
- Career Development Programs
- Mental Health Care Programs
- Family Care Services
- 2nd.MD, a virtual expert medical consultation service