Description and Requirements
“At BMC trust is not just a word – it’s a way of life!”
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!
Join us as a Customer Success Specialist!
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC’s strategy!
As a Customer Success Specialist, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.
Here is how, through this exciting role, you will contribute to BMC’s and your own success:
- Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
- Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world.
- Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.
- Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.
To ensure you’re set up for success, you will bring the following skillset & experience:
- You have the ability tto embrace, live, and breathe our BMC values every day!
- Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
- Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Front range, or other commercial ITSM products.