PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Under limited supervision, identify and resolve complex claims and discrepancies.
- Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issue.
- Review and resolve outstanding payments from past due accounts.
- Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
- Perform administrative functions in adherence to company policies and procedures; ensuring timely and complete documentation of activities performed.
- May serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
- May mentor other staff as applicable.
- May escalate issues to supervisor for resolution, as deemed necessary.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
- EDUCATION: High School Diploma required; Associate’s Degree desirable EXPERIENCE AND REQUIRED SKILLS:
- 2 – 4 years’ related experience; or an associate or bachelor’s degree without experience.
- General computer skills with working knowledge in word processing, spreadsheet, and email applications.