Specialist II, Contact Center Outbound Calling (Part Time)

Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist will work in the late mornings through early evenings as part of a team that will utilize provided call lists to make outbound calls and encourage registration for classes. Callers will be trained and will need to provide basic answers to questions about registration, financial aid, academic advising, transcripts, and other core SLCC Student Affairs functions. Along with making 150-200 outbound calls per day, callers are required to accurately record call results. Accuracy is essential in these call results as call data is used to plan future campaigns and review student feedback based on these calls.Hours for this position are somewhat flexible, but will fall somewhere in the range of 10am – 7pm. Ideal candidates can work 5 hours per day Monday-Friday.
Essential Responsibilities and Duties	The most essential duty of the position is to make outbound calls to encourage students to register for classes and accurately record call responses. Specialist will also answer general questions regarding registration processes and refer students to other appropriate college resources as necessary. Effective communication, teamwork, reliability, accountability, trustworthiness with personal information, and punctuality are all essential to the position. This role will help with Contact Center Inbound call queue during College rush periods and when Inbound team members take vacation.
Essential Responsibilities and Duties Continued
Minimum Qualifications	Previous experience with inbound and/or outbound call centers and phone queue software. High School diploma or equivalent.
Preferred Qualifications	Previous experience in higher education. Bilingual (Spanish) preferred. Associates Degree
Knowledge, Skills & Abilities	Ability to communicate effectively on the phone for several hours at a time. Ability to record student data outcomes accurately. Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.Ability to work both on-campus and from home.
Non-Essential Responsibilities and Duties
Special Instructions	The role is fully remote and must have access to a quiet place to work with reliable internet. Successful candidates must reside in the state of Utah when starting the role and throughout the working time.
SLCC Highlights	Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.
FLSA
SLCC Information	Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.This position may require the successful completion of a criminal background check.