Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Under general supervision of the Manager, Customer Systems Call Center, the Specialist – Customer Systems Support is responsible for responding to Strategic Customer calls and emails relative to systems support and training for AmerisourceBergen applications/systems such as ABC PassPort, EDI, Reporting tools, hand-held technology, etc.

• Provides support for customers calls and emails to resolve customer issues with ABC hardware, applications, connectivity and standard customer service related issues that arise from the customer’s use of these ABC applications.
• Maintains a deep understanding of ABC system solutions and leverage the most relevant features/functionality when speaking with customers about their specific business issues.
• Documents potential system and process enhancement recommendations based on customer feedback.
• Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in a one-on-one setting.
• Conducts product presentations and demos to current and potential customers as needed.
• Promotes ABC proprietary applications when communicating directly with customers telephonically, in written form or in person.
• Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary.
• Conducts research on new technology as requested in order to stay abreast of any new releases and features of business operating systems and software utilized by the organization.
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
• Manages and completes project ticket assignments to achieve desired results within the defined timeline.
• Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to ABC systems.
• Performs related duties as assigned.

What your background should look like 

Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus.

• Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
• Strong computer skills in order to effectively diagnose mixed environment systems conflicts
• Strong understanding of current technologies in area of expertise
• Ability to communicate effectively both orally and in writing
• Strong customer focus and ability to manage customer expectations
• Excellent teamwork
• Good interpersonal skills
• Strong analytical skills; attention to detail
• Self-discipline for performing quality work; self starter
• Ability to prioritize work load and consistently meet deadlines; good time management skills
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions.

Schedule

Full time

Salary Range*

$47,800 – 68,420

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: AmerisourceBergen Drug Corporation